At Go Glow Hair, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a 30-day refund policy under the conditions outlined below.

1. Refund Eligibility

To qualify for a refund:

• The request must be made within 30 days of the delivery of your order.
• The product will be accepted for return in any condition (opened or unopened).

2. Non-Refundable Items

The following items are not eligible for refunds:

• Final sale or clearance items that are explicitly marked as “final sale” with no return.

3. Refund Process

a. How to Request a Refund

Contact our customer service team at cs@goglowhair.com with your order number and reason for the refund. Provide photos of the product if requested, especially in cases of defects or damage.

b. Return Instructions

If approved, you will receive return instructions. You will send your item(s) here: 8142 S Deer Creek Rd Salt Lake City, UT 84121. You are responsible for the cost of return shipping unless the item was defective or incorrect.

c. Processing Your Refund

Once we receive and inspect the returned item, we will process your refund within 1 to 5 business days. You will see a credit on your original payment method within 7-10 business days after we accept your return.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery with photos of the issue. We will provide a replacement or refund, including return shipping costs, if applicable.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank account or contact your credit card provider; processing times may vary.
• Contact us at cs@goglowhair.com for further assistance.

6. Contact Us

For any questions or concerns about this Refund Policy, please contact us at: cs@goglowhair.com